Welcome to my portfolio! Throughout my career, I have been fortunate to lead and contribute to a diverse range of projects and programs. Below are some of the key initiatives that I have spearheaded:

Digital Branding, Advertising, and Marketing

• Successfully crafted and executed digital branding and marketing strategies for various clients, resulting in increased brand visibility and revenue growth
• Managed advertising campaigns across multiple platforms, optimizing ad performance and achieving exceptional ROI

Web and App Development

• Led a team in the development of innovative websites and applications, ensuring user-friendly interfaces and seamless functionality.
• Utilized cutting-edge technologies to deliver solutions that exceeded client expectations.

Google Ads Agency Partnership + Ads Center of Excellence

• Established and managed a strategic partnership with Google, enhancing our agency’s capabilities and access to exclusive resources.
• Created an Ads Center of Excellence to train team members and optimize ad campaigns, resulting in improved client satisfaction.

Project Management Practice

• Developed and implemented a robust project management framework, resulting in streamlined workflows and on-time project deliveries.
• Successfully led cross-functional teams in complex projects, achieving project goals and exceeding client expectations.

Mentorship Program

• Revamped mentorship program as a board member for a nonprofit organization, introducing a structured framework and tailored curriculum for mentees.
• Implemented a successful monetization strategy, generating revenue to support program expansion while fostering community engagement and achieving measurable impact.

Executive Sponsorship and Business Development

• Served as an executive sponsor, providing vital approval for sales contracts and ensuring adherence to organizational objectives, legal compliance and risk management.
• Led the strategic response to RFPs, RFIs, and RFQs, collaborating with cross-functional teams to deliver comprehensive and compelling proposals, contributing significantly to successful business development and revenue growth.

Helpdesk and Knowledge Base

• Established a centralized helpdesk and knowledge base system, enhancing customer support efficiency and reducing response times.
• Implemented performance metrics to continuously improve the support process and ensure high customer satisfaction.

Time Tracking System

• Developed and implemented a customized time-tracking system to monitor project progress and resource allocation.
• Increased project visibility, leading to better resource management and project profitability.

Business Registration, Acquisitions, and Merger

• Successfully managed business registration processes for new ventures, ensuring legal compliance and smooth operations.
• Played a key role in two successful acquisitions and facilitated the seamless integration of acquired companies through a strategic merger.

Establish Customer Success Practice

• Pioneered the establishment of a robust customer success practice from the ground up, including hiring a dedicated team, implementing efficient processes, and setting up KPI management.
• Achieved remarkable outcomes, with a significant 92% customer retention rate, a remarkable 50% increase in consulting rates, and successfully doubling organic growth targets.

Certification and Partnership Programs

• Created certification programs to enhance team members’ skills, leading to increased expertise and improved project outcomes.
• Established partnerships with industry leaders, expanding the company’s network and driving new business opportunities.